We Uncover What Drives Consumers

  • We understand today's customers. We know how to talk to them and, most importantly, we know how to listen.
  • We'll tell you something no one has told you before.
    We always uncover valuable, unexpected and inspiring consumer truths.
  • We provide insights and strategies that allow our clients to connect with their customers.
  • And we help our clients translate insights into action.
    Our collaborative approach ensures insights are interpreted and used to make decisions, identify opportunities and grow the brands we work with.

We Believe...

  • The best insights have many applications.
    We help our clients apply a deep understanding of their customer to every business decision they make from marketing to board meetings to investor presentations.
  • Collaboration with customers opens doors.
    We know that today’s customers are opinionated and marketing savvy. We don’t believe in trying to trick them into opening up. Instead we invite them to be part of our process and acknowledge the importance of their input.
  • The process must be engaging in order to be fruitful.
    We make sure each engagement is a fun, interesting and enlightening experience for our clients and their customers.
  • Deliverables must be tailored to resonate with each audience within our clients’ organizations. Not everyone responds to a PowerPoint presentation. We use a variety of unique and innovative deliverables to convey relevant insights and strategies in an engaging way.

The right approach garners the best insights

That’s why Uncover offers a customized approach for each and every project. Our innovative methods uncover key drivers of consumer behavior and result in clear, insightful implications that help move our clients’ businesses forward.

Who

Uncover has experience with many groups of discerning customers. We’ve worked extensively with teens, Gen Y, Adults, Moms and Baby Boomers to name a few. We often look to Influencers within a category in order to understand where customers are headed.

What

  • Ethnography
  • Focus Groups
  • Package Design
  • Consumer Deep Dives
  • Shopping Studies
  • Customer Think Tanks
  • Round Table Discussions
  • Product Development Explorations
  • Innovation Inspiration
  • Internal Ideation Facilitation
  • Customer Client Collaborations

Where

We don’t believe research has to take place in a focus group facility. We go into the customer’s world and invite them into ours, making them feel like they have a vested interest in the future of the brands we work with.
 

We work with great clients
in fun, fast-paced industries

  • Aldo
  • Athleta
  • Bali
  • Banana Republic
  • Clinique
  • Clorox
  • Coldwater Creek
  • Cole Haan
  • Coors
  • Design Within Reach
  • Diageo
  • Dole
  • Elle Décor
  • Gap
  • Kraftworks
  • Nordstrom
  • Old Navy
  • Pabst Blue Ribbon
  • Piperlime
  • The Sawtooth Group
  • Sephora

Samantha Foster is one of the best ethnographers I've worked with. I used her extensively in my work at both Levi's and Gap... and she made me look like a hero more times than I can count.

Vicki Purnell, Former Senior Director, Consumer Insights, Old Navy,
Former Senior Director, Consumer Insights, Levi Strauss & Co.

What people are saying

We thought we knew everything there was to know about our client's target audience, but after hearing the insights Uncover exposed, we learned some surprising new things about their relationship with the brand and what it stood for in their minds.

Jay Quilty, Partner/Client Service, Sawtooth

Samantha's ability for getting great insights from her projects is certainly a strength however what always amazed me in working with her was her ability to understand the inner dynamics of my organization so we could best communicate those insights. I couldn't have been more impressed with her perceptiveness about the audience when we reported back results of our work together. She always made it relevant and important, tailored to what we actually needed. I never found another partner in consumer strategy quite like her.

Stephanie Kruse, Former Director, Consumer Strategy, Banana Republic
and Former Director, Brand Management, GapKids/Baby

 

Small team, big thinking

At Uncover, our highly experienced team focuses completely on each project.